Maintenance and Support
ActiveSys has a team of Systems Engineers certified in the technologies of renowned manufacturers of information technologies that can maintain and support, at our customers’ premises or remotely, the solutions that ActiveSys recommends.
These services can be performed through maintenance and support contracts, hour bags or at the customer’s request.
- 24×7 prevention;
- Incident responses;
- Remote Monitoring and Administration;
- Data Center, Networking and Security Services (Software Distribution, Monitoring, Inventory, Event Management and Remote Support);
- Maintenance Agreements: Hardware, Software and Support Agreements (Manufacturers)- Hardware (spare parts) and Software (access to patches, fixs and new versions of the Software);
- ACTIVESYS CARE SERVICES – Advanced Support and Maintenance Services:
– ActiveSys Advanced Care- 24×7 Assistance, the average response time of less than 2 hours (up to 50 km).
– ActiveSys Standard Care- 9×5 Assistance, average response time is less than 4 hours (up to 50 Km).